Customer Service Administrator - Jakarta

Join our dynamic team as a Customer Service Administrator in Jakarta and play a pivotal role in delivering exceptional service to our valued clients. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about building strong customer relationships. At Private Advertiser, we are committed to innovation and excellence, and we offer a collaborative work environment where your contributions will make a real impact.

As a Customer Service Administrator, you will be at the heart of our operations, handling a wide range of customer inquiries and issues. You will use tools like Zendesk and Freshdesk to manage and resolve customer tickets efficiently. Your daily tasks will include monitoring customer interactions, ensuring timely responses, and providing solutions that meet our clients' needs. This role is perfect for those who enjoy problem-solving and want to be part of a team that values customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries and issues using Zendesk and Freshdesk.
• Monitor customer interactions to ensure timely and effective responses.
• Provide solutions that meet customer needs and improve their satisfaction.
• Collaborate with the sales and support teams to enhance customer service quality.
• Analyze customer feedback to identify trends and areas for improvement.
• Maintain accurate and up-to-date customer records.
• Assist in training new customer service representatives.
• Participate in team meetings and contribute to service improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or related roles.
• Proficient in using customer service software like Zendesk and Freshdesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure in a fast-paced environment.
• Fluency in both written and spoken Indonesian.
• Experience in handling customer complaints and resolving issues is a plus.

🛠️ Keahlian

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