Customer Service Officer English Speaker

Intrias Mandiri Sejati · 📍 Cibitung, Jawa Barat · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 6.000.000 – Rp 6.500.000 per month
Intrias Mandiri Sejati is looking for a dedicated Customer Service Officer English Speaker to join our team. In this role, you will be responsible for providing excellent customer service, handling inquiries, and ensuring customer satisfaction. The ideal candidate will have strong English communication skills and a passion for helping others. This is a great opportunity to grow professionally and contribute to our company's success.

📋 Tanggung Jawab Pekerjaan

Answering customer inquiries and providing information about our products and services.,Resolving customer complaints and issues in a timely and professional manner.,Maintaining accurate and up-to-date customer records.,Assisting with the development and implementation of customer service strategies.,Collaborating with other departments to ensure smooth customer interactions.,Providing excellent customer service through various channels such as phone, email, and in-person.,Ensuring compliance with company policies and procedures.,Reporting and analyzing customer service metrics to identify areas for improvement.

🎓 Kualifikasi & Syarat

Proficient English communication skills (both written and spoken).,Minimum 1 year of experience in customer service or a related field.,Strong interpersonal and communication skills.,Ability to work well under pressure and meet tight deadlines.,Good problem-solving and decision-making skills.,Familiarity with customer service software and tools.,Bachelor's degree in Business, Communication, or a related field is a plus.,Ability to work in a team and independently.

🛠️ Keahlian

English proficiencyCustomer service experienceCommunication skillsProblem-solving skillsTeamworkTime managementAttention to detailTechnical proficiency with customer service tools
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