Customer Support Associate (Remote - Bali, Indonesia)

Join ResultsCX, a global leader in next-generation customer experience solutions, and become part of a high-performing team that thrives in a fun, collaborative culture. As a Customer Support Associate, you’ll play a pivotal role in delivering exceptional service to our clients in Bali. Working remotely, you'll use tools like Zendesk, Slack, and Google Workspace to ensure our customers receive the support they need.

In this role, you'll handle inbound and outbound customer inquiries, troubleshoot technical issues, and provide proactive support to enhance customer satisfaction. You'll also contribute to our knowledge base and help streamline our support processes. This is an excellent opportunity to grow your career in customer support while working with a dynamic team in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via email, phone, and live chat
• Troubleshoot and resolve technical issues using our support ticketing system, Zendesk
• Provide proactive support to enhance customer satisfaction and loyalty
• Maintain and update our knowledge base with accurate and helpful information
• Collaborate with the product and engineering teams to improve our support processes
• Monitor and report on key performance indicators (KPIs) to ensure high service standards
• Participate in team meetings and contribute to brainstorming sessions to drive continuous improvement
• Stay updated with industry trends and best practices in customer support

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field
• Minimum 2 years of experience in customer support or a related role
• Proficient in using Zendesk, Slack, and Google Workspace
• Strong communication skills, both written and verbal, in English and Indonesian
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with CRM systems and customer experience management tools is a plus
• Certification in customer service or a related field is a plus

🛠️ Keahlian

Lowongan Terkait